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F.A.Q.

Where do shirts ship from?

We ship Canadian orders from our location in Toronto, Ontario Canada, orders from the united states will be shipped via USPS from Niagara Falls, NY and our international orders will be shipped directly from Europe to speed things up when it comes to international delivery.

Do you provide tracking numbers?

Tracking numbers are available for all our North American orders and will be available 24-48 hours after the order has been processed.  To find the status of your order please check the link in your confirmation email.

 

What is the average wait time?

Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order.
The average wait times are vary for each country. Please refer to the chart below for shipping time estimates based on location.

When can I expect my order?

(Add 1-3 business days for processing time)

Destination

Standard

Fast-Track

United States (USPS)

2-6 Days

1-3 Days

Canada (Canada Post)

2-5 Days

1-4 Days

International (USPS International)

4-9

N/A

**Tracking information is provided for all US and Canada bound orders.

What is your return policy?

For a more detailed return policy or more information please refer to our Returns & Refunds page. You can also contact us by email at customerservice@thevillagetshirtshop.com and we will gladly provide you with your options as well as the address to which your items should be returned.  

What is your billing policy?

We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied.

We process payments through PayPal's SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with is safe! PayPal accepts PayPal payments directly, AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".